Refund Policy
Returns & Refunds Policy
At Mypetbook.net, we strive to provide high-quality pet products and a smooth shopping experience. If you receive a faulty, damaged, or incorrect item, you may request a return or refund within fourteen (14) days of receiving your order.
Eligibility for Returns & Refunds
To be eligible for a return, the item must:
- Be in its original condition, unused, and in its original packaging.
- Include all original tags, labels, and accessories.
- Be accompanied by the receipt or proof of purchase.
Returns must be approved before sending the item back. Any items returned without prior approval will not be accepted.
To initiate a return, contact us at info@mypetbook.net with details of your order and issue. If your return is approved, we will provide return instructions.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us within seven (7) days of receiving it so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., pet food, treats, or supplements).
- Custom or personalized items.
- Personal care products (e.g., pet grooming or hygiene items).
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
If you are unsure whether your item is eligible for return, please contact us before purchasing.
Exchanges
If you would like to exchange an item, you will need to return the original item first. Once the return is approved and processed, you can place a new order separately.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method.
- Please note that processing times may vary depending on your bank or payment provider.
For further inquiries, please contact our customer support team at info@mypetbook.net. We are always happy to assist you.