Privacy Policy

Privacy Policy & Terms of Service

1. Introduction

Mypetbook.net is owned and managed by the Mypetbook.net Team. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions of use. Together with our Privacy Policy, these terms govern our relationship with you regarding this website.

The terms "Mypetbook.net," "we," or "us" refer to the website owner. The term "you" refers to the user or customer.

2. Terms of Use

2.1 Website Use & Content

  • The content of this website is for general information only and may change without notice.
  • We do not guarantee the accuracy, timeliness, performance, completeness, or suitability of the information provided.
  • You acknowledge that the information may contain errors, and we exclude liability for such inaccuracies to the fullest extent permitted by law.

2.2 Intellectual Property & Restrictions

  • This website contains material owned or licensed by us, including design, graphics, and layout. Reproduction is prohibited unless permitted by copyright law.
  • Trademarks used on this site that are not owned by us are acknowledged where applicable.

2.3 Third-Party Links

  • We may include links to external websites for your convenience. However, we do not endorse or take responsibility for the content of those websites.
  • Unauthorized use of this website may result in legal action.

2.4 Governing Law

These terms and conditions are governed by the laws of Australia.

3. Product Availability & Pricing

  • Prices are listed in AUD and may change without notice.
  • We reserve the right to modify or discontinue any product at any time.

4. Refund & Returns Policy

We want you to be happy with your purchase! If your order is faulty, damaged, or incorrect, you may request a refund or return within 14 days of receiving it.

4.1 Eligibility for Returns & Refunds

✅ The product must be unused, in original packaging, and in the same condition as received.
✅ Refunds or replacements are only available for:

  • Faulty or defective products
  • Damaged items upon arrival
  • Incorrect items received
    ❌ Change of mind returns are NOT accepted.

4.2 How to Request a Return

  1. Email info@mypetbook.net within 14 days of receiving your order.
  2. Attach clear photos showing the issue.
  3. If approved, we will provide return instructions. Return shipping costs may apply unless otherwise stated.
  4. Once the return is received and inspected, we will process a refund, replacement, or store credit.

5. Order Cancellation Policy

✅ Orders can be canceled before shipment by emailing info@mypetbook.net.
❌ Once an order has been processed or shipped, it cannot be canceled.

6. Shipping & Delivery Policy

🚚 We offer Australia-wide shipping only (No international shipping).

📦 Estimated Delivery Time: 5-15 business days
🌍 Shipping Areas: Australia only
💰 Shipping Cost: Calculated at checkout based on postcode, weight, and other factors.
📦 Tracking: Always provided via email upon dispatch.

Delivery times may vary due to public holidays, courier delays, or weather conditions.

7. Privacy Policy

At Mypetbook.net, we respect your privacy and are committed to protecting your personal information.

7.1 Information We Collect

We collect the following information:

  • Name, email, shipping details, and payment information.
  • Order history and preferences.
  • Website usage data via Google Analytics & Facebook Pixel.

7.2 How We Use Your Information

✅ To process and fulfill orders.
✅ To improve our website & services.
✅ To send promotional emails (only if you opt-in).

7.3 Data Security & Protection

  • We do not sell, distribute, or lease customer data.
  • Your data is protected through secure payment gateways and encryption.
  • We may disclose personal data only if required by law.

8. Contact Information

📧 Email: info@mypetbook.net
📍 Address: Newtown, Australia

We will never sell or share your personal information unless required by law.